Tigarus has been providing computer services to the Yukon since 1998 for free. 2010, we began charging for our services as fund raising to support our business development into video games. Thanks to your support Tigarus has become one of the Yukon’s leaders in technology. www.Tigarus.com
If you like our services please bring your computer in or donate today.
January 01, 2020, Tigarus is no longer officially providing technology services. However, services can still be provided as a personal request.
Thank you for your continued interest and support.
The lack of industry standards leaves consumers wanting quality and protection, so we took it upon ourselves to make our own standards based on academic guidelines and industry expectations.
Standards are a set of expectations and guidelines for all to aspire to meet or exceed.
Policy is a set of propriety business standards and practices set by the individual business to meet specific needs.
Mobile or on site services may not be provided without the proper business license accommodated by a criminal background check of all participating employees.
A business should be GST/HST registered and collecting for customer trust and tax purposes regardless if the business does not earn over 30,000 gross. The GET/HST Number also know as the Business Number must be present on all invoices.
Services without completed documentation are provided as a trial service, limited or as a pilot project, these services are reviewed to improve upon before becoming an official service.
All required business Standards and Practices, Policies as well as Service Information and Product Information are available to the public.
Example:
-Humidifier / Dehumidifier
-Anti-Static grounding wire wrist strap
-Anti-Static table mat with grounding wire
-UPS Battery Back-Up Surge Protector
-Non-magnetic Tools
Used, open box, previously owned or refurbished parts must be clearly labeled.
Refurbished parts must be manufacturer refurbished and accommodated with an official manufacturer certificate.
Damaged goods may not be solid to customers.
Damaged parts may not be repaired and solid to customers.
No parts may be claimed or declared damaged to keep for ourselves.
Customers may request an internal storage drive be converted to an external drive with an enclosure.
Service providers must review service records to improve their services provided.
Only the computer’s owner may ask for copies of their service records.
Provided for trouble shooting, tech support, computer lessons, networking, assistance and inspection. No one may claim on site services can fix a computer at one’s home or office. Many services such as hardware testing and virus removal may take several hours to complete, in addition many services are unattended only requiring monitoring. Customers should not leave a technician unattended, a technician should always state what they are doing, what their intentions are. The technician must ask permission to access computers/devices and must ask permission to turn on and off mission critical equipment.
A technician should re-frame from providing lengthy or hardware services, in this case the technician should ask to take the computer/device back to the workshop.
Network technicians must survey, wire plain, and blue print the work area for before cabling where required. All cables must be labeled.
Cookies policy, we do not use cookies other than Google Analytics and AdSense.
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