Support: Do You Need My Computer Password

My computer is password protected, do you need my password to access my computer?

Answer:

Our official policy is not to ask for your password.

For Windows XP, Vista, Seven and Apple OSX; we will remove or reset your password.

For Windows 8 and above, we ask the owner for a PIN for non local accounts.

For Linux, we recommend providing the password for the User and Root accounts. Depending on the distro, we may not be able to reset the passwords.

For BIOS and protected hard drives, we ask that you removed the password. The hardware protection prevents us from providing a service. We will not open laptops and small computers to clear the password.