Services Pricing Model

Scientifically designed service catalog, based on what people needed the most; we tier and stack additional services so customers pay only for services provided.

Flat rate services for the best price in cataloged bundles, and no hourly rates means more savings as customers don’t pay for unattended services.

Understanding our pricing model for services may seem overwhelming at first and that’s why we will do what we can the demonstrate how simple it really is. All customers are interviewed to help understand their computer’s needs and are charged a flat fee based on the services provided.

How Billing Work

Pricing Model

Time Sheet
Services Provided
Catalog
Match Services
Invoice

The time sheet is evaluated to find each service provided, the services are matched and cross referenced with our service categories to determine the invoice.

Note: In the event two categories are similar, we select the category with the best value.

Understanding Service Charts

Example Services Tier 1 Tier 2
Inspection || ||
Diagnostic || ||
Hardware Test Standard Standard
Advance Virus Removal No Up To 4 Scans
- Cross Scan Results N/A Yes
Documentation Standard Standard
Residential $20.00 $40.00
Commercial $40.00 $60.00

Explained:

  • Two tiers are available, services will advance tiers based on the services provided on the service chart
  • Inspection and Diagnostic is included
  • Hardware Test is provided and is defined as Standard
  • Advance Virus Removal is only available in Tier 2
  • Cross Scan Results is a feature or service under Advance Virus Removal
  • Documentation is provided and defined as Standard

Understanding Stacking

One service category cannot include everything, so categories have to stack or combine to meet all needs.

Example: Soft Services detects hardware failure, the part has to be replaced but the service is not included with Soft Services so Hardware Services is stacked.

Stacking also means that a service category and tier may be repeated thus additional fees.

Example: Disk Imaging was provided for one 4GB memory card (under eight gigabytes) and one 32GB memory card (over eight gigabytes), thus Disk Imaging was stacked, both Tier 1 and Tier 2 will be charged.

Competitors Price Comparison

In Store Services for April 8, 2015

Services matched to equivalent offers for a complete service.

Tigarus Geek Squad Canada
Soft Services Tier 2
  • Inspection
  • Diagnostic
  • Hardware Test
  • Virus & Malware Removal
  • System Tune-Up
    • File Cleaning
    • Optimize Start-ups
    • System Defaults
    • System Configuration
  • System Optimization
    • Smart Defrag
    • Secure Space Wipe (Commercial)
  • Software Services
    • Updates
    • Installation
    • Removal
    • Configuration
  • Dust & Dirt Cleaning
  • Cable Management
  • Documentation

$140

Hardware Services Tier 1

  • Inspection
  • Diagnostic
  • Hardware Test
  • Parts Installation
  • Parts Removal
  • 1 (IN) and 1 (OUT)
  • Data Management
  • Drivers Installation
  • Dust & Dirt Cleaning
  • Cable Management
  • Documentation

$40

Diagnostic & Repair
  • Inspection
  • Diagnostic
  • Virus & Malware Removal
  • Hardware Test
  • Hardware Replacement
  • Drivers Installation
  • Reinstall Operating System

$189.99

System Tune-Up

  • File Cleaning
  • Optimize Start-ups
  • System Configuration
  • Defrag

$49.99

Software Installation Service

  • Single Title

$29.99

Cleaning & Maintenance

  • Dust & Dirt Cleaning
  • Cable Management

$49.99

$180.00 $319.96