Tigarus has been providing computer services to the Yukon since 1998 for free. 2010, we began charging for our services as fund raising to support our business development into video games. Thanks to your support Tigarus has become one of the Yukon’s leaders in technology. www.Tigarus.com
If you like our services please bring your computer in or donate today.
January 01, 2020, Tigarus is no longer officially providing technology services. However, services can still be provided as a personal request.
Thank you for your continued interest and support.
Standards are a set of expectations and guidelines for all to aspire to meet or exceed.
Policy is a set of propriety business standards and practices set by the individual business to meet specific needs.
Any computer or device that has not completed the administrative process will not be serviced.
No computer or device may be dropped off or left at our property without completing the administrative process. Any computer or device not administered into our care is automatically marked as abandoned, we hold no responsibility for what happens to abandoned computers or devices, however, we will only contact owners who have a Tigarus assets identification sticker.
Any customer who is uncooperative during the administrative process risks permanent banishment.
We reserve the right to ban or refuse service to anyone who has been banned or has infringed on ones rights, may put one in danger or may have an ulterior motive. We do not tolerate the following phrases from customers: “Just Fix It”, “I Don’t Care”, “Whose Policy” or repeats “I Have To Go”, as well as “Under The Table” or “Off The Books”.
Upon banishment the banished must retrieve their admission(s) immediate as is, orders must me retrieved when available. We hold no responsibility for the state of the admission(s).
Banned customers are not eligible for any services including customer satisfaction guarantees, care plans, in-store warranties or purchases. Banned customers will not be allowed on our property. Banned customers may still login to their online account to review past service records. Banned customers waive all rights or claims against or towards Tigarus and its employees.
Customer’s are interviewed to help determine their computer’s needs, customers may ask and inquire about services.
Customer’s are not allowed to demand which services they want, this prevents: incorrect, inapplicable or unnecessary services for being provided resulting inadequate services.
All admissions are provided mandatory testing to ensure the admissions health.
We reserve the right to charge a “Root Service” such as Soft Services or Hardware Services for admission(s) in which the customer is charged for a complete and thorough service to ensure the highest in customer satisfaction guaranteed.
Flat Fees, services are charged by flat fees unless stated otherwise, based on a tier and stack system. Flat fee services provide lower rates than hours fees and customers are not charged for unattended services.
No Guarantee Services, customers must pay all fees charged by services such as Data Recovery or Password Recovery services regardless of the results.
We do not solicit services over the phone or e-mail, we will never call a person with false claims in order to provide a product or service.
Customers are called regarding recent admissions and invoices, if you do not have an active admission or invoice we will not call you.
E-Mail trouble, customers may bring their computer or device in for a free inspection, however, E-Mail trouble must be dealt with your E-Mail Service Provider.
Admissions must be covered for weather protection while moved.
What does not constitute a commercial computer/device, for example a computer used in a home business about one hour per week for accounting.
Blown computer power supply when taken home, in this event we will replace the power supply at cost, customers will only pay the wholesale value of the replacement power supply.
We hold no responsibility for lost of passwords, encryption keys or security certificates, etc.
We hold no responsibility for an in-perfect backup or migration of application data, this is a known limitation of all operating systems and software.
We hold no responsibility for viewing personal files in public access directories nor any Icons, File Names or Thumbnails.
We hold no responsibility for the lawful or unlawful seizure or repossession of a property by authorities without warning.
When we may require a password:
-Computer login password for some Linux/Unix/BSD operating systems
-Storage drive is hardware protected
-UEFI/BIOS is password protected
We do not browser personal files stored in user account directories nor personal applications will be loaded without owner’s permission.
We reserve to right to browser folders and files in system or public directories such as Root, Application Data, Program Files, Desktop Icons & Names, Thumbnails, etc.
Services requiring access to private files or applications will require owner’s permission.
All information collected will not be made public, sold or shared. Subjective private information such as included in service reports are considered public information. Non-transferable information in service reports are considered public as digital rights management does not permit the use of the software licenses outside the registered account or computer.
Customer information is collected for billing and identification purposes, we do not collect Credit Card information. Customer information or service records may be provided to authorities if requested by law without warning.
Web browser saved passwords and auto fill information will be deleted for your protection, secure password management software will not be affected.
Customers using POP Mail E-Mail client software will be advised to switch or migrate their POP accounts to a Web-mail service. We reserve the right to migrate Outlook Express and other obsolete and dangerous mail clients to a better safer program such as Thunderbird.
We reserve the right to apply additional charges for updates, if the time required is considered excessive or consumes over 500MBs of Internet usage.
We do not claim warranties on damaged parts.
We will not actively search of discontinued parts. We may offer a used part for older admission on the condition the part is in good condition and the owner agrees to the part.
Customers are ask if they would like to keep their old or damaged parts or if they would like us to dispose of it on their behalf.
Customers take full responsibility for all items and manufacturer warranties.
Admissions requiring parts only require a verbal agreement to order part(s). High cost order(s) or special hardware must be paid in full by use of an ordering form. We are not responsible for price accuracy; suppliers’ prices may change at anytime without warning.
Orders placed by an ordering form must be fully paid before the order can be processed.
We reserve the right to refuse partial payments for all orders, we recommend all payments be made in full. We may accept partial payments for services.
Retrieval, only the registered owner or direct family can retrieve the admission unless permission is provided. Admission(s) or good(s) cannot be retrieved until invoice(s) are fully paid. Customers maybe asked to present a copy of their admissions slip or invoice and a valid ID to verify your identity.
Customers have 30 days to pay in full from the day the customer is notified of the invoice and 30 days to retrieve their admission(s) or good(s). Admission(s) or Good(s) not fully paid or retrieved within 30 days will be declared abandoned. See Repairs and Storage Liens Act policy.
Customers may retrieve their admission(s) at anytime if no billable services have been made or are in progress. An admission with no pending invoice can only be held for 30 days, afterward the admission must be returned to the owner. If the owner is not reachable in 30 days, the admission will be declared abandoned.
Additional services provided may be limited to the same service(s) or equal value, excluding parts.
Documentation is a legal reference of all services provided and will be cross-referenced with customer’s claims.
This guarantee is void if the customer is at fault or if a manufacturer defect is found. Customers at fault must pay for the added services provided. No charges will apply for manufacturer faults.
48 hour increments means the customer has 48 hours to make a claim or return the admission after the admission has been released, if a claim has been made the customer has 48 hours to return the admission from the time the claim has been made. Any admission returned after the time period will be charged.
Cookies policy, we do not use cookies other than Google Analytics and AdSense.
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